Storage Harold Park Privacy Policy
This Privacy Policy explains how Storage Harold Park collects, uses, stores and protects personal data relating to our customers and prospective customers in the Harold Park area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all individuals who use or enquire about Storage Harold Park services within our operating area.
Data Controller
Storage Harold Park is the data controller in respect of the personal data processed in connection with our storage services, customer accounts and related activities. As data controller, we are responsible for determining how and why your personal data is processed and for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process personal data that is necessary to provide our storage services, to manage our relationship with you and to operate our business. The categories of personal data we may collect include:
Identification and contact details, such as your name, postal address, billing address, and any alternative contact details you provide. Account and contract information, such as customer reference numbers, storage unit numbers, contract start and end dates, and communications relating to your bookings or enquiries. Payment and billing information, such as payment method details, billing history and records of invoices and receipts. Usage and service information, such as details of the services you use, access times where applicable, and any requests or preferences you communicate to us. Security and site information, such as records relating to site access, incident reports and any relevant security logs that may be kept to protect our premises, staff and customers.
We generally obtain this information directly from you when you make an enquiry, request a quote, sign a contract, make a payment, or otherwise interact with Storage Harold Park staff in person, by post or through any other communication channels you choose to use.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases under the UK General Data Protection Regulation:
Contract: processing is necessary to enter into or perform a contract with you, including setting up your storage unit, managing your account, processing payments and providing customer service. Legal obligation: processing is necessary for us to comply with legal and regulatory requirements, such as tax and accounting rules, record-keeping obligations and, where applicable, assisting law enforcement or regulatory authorities. Legitimate interests: processing is necessary for our legitimate business interests, provided that your interests and fundamental rights are not overridden. These interests include running and developing our business, maintaining site security, handling customer enquiries, managing business risk and improving our services.
Where we rely on legitimate interests, we carefully consider the impact of the processing on your privacy and only proceed where we believe the impact is justified and proportionate.
Purposes of Processing
We use your personal data for the following purposes:
To provide and manage storage services, including setting up and administering your storage contract, providing access to your storage unit and processing payments. To communicate with you, including responding to your enquiries, providing service updates, sending notices relating to your contract and giving you information relevant to your account or our services. To manage our business operations, including internal administration, financial and accounting processes, auditing and reporting. To maintain safety and security, including protecting our premises, staff, customers and assets, and handling any incidents or disputes that may arise. To comply with legal and regulatory requirements, including record-keeping, responding to lawful requests from public authorities and enforcing our contractual rights.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we will retain your core customer and contract information for the duration of your contract with Storage Harold Park and for a period after your contract ends, as required to resolve disputes, respond to queries and comply with legal obligations. Financial and transaction records may be retained for longer periods, in line with statutory retention periods for tax and accounting purposes.
When personal data is no longer required for these purposes, we will securely delete or anonymise it.
Data Processors and Third Parties
We may engage carefully selected third parties to act as data processors on our behalf. These processors may provide services such as payment processing, accounting, secure document storage, business support functions or security and maintenance. Where we use processors, they are only permitted to process your personal data in accordance with our written instructions and must implement appropriate technical and organisational measures to protect your data.
We may also share personal data with other third parties where required by law, where it is necessary for the establishment, exercise or defence of legal claims, or where we are required to do so by a competent authority acting within its legal powers.
We do not sell your personal data to any third party.
International Transfers
Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If it is necessary for us to transfer personal data to a country outside this area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include the use of standard data protection clauses approved for use in international transfers or other lawful mechanisms recognised by applicable law.
Data Security
Storage Harold Park takes the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Measures may include access controls, security protocols at our premises, secure storage of documents and limiting personal data access to those employees and processors who have a genuine business need to know the information.
Your Data Protection Rights
Under the UK General Data Protection Regulation, individuals have a number of rights in relation to their personal data. Subject to certain legal conditions and exemptions, you may have the following rights:
Right of access: the right to obtain confirmation as to whether we process personal data about you and to receive a copy of that data. Right to rectification: the right to have inaccurate or incomplete personal data corrected. Right to erasure: the right to request the deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected. Right to restriction of processing: the right to request that we restrict the processing of your personal data in certain circumstances. Right to data portability: the right to receive certain personal data in a structured, commonly used and machine-readable format and to have that data transmitted to another controller where technically feasible. Right to object: the right to object to processing that is based on legitimate interests, on grounds relating to your particular situation.
You may exercise these rights by contacting Storage Harold Park using your usual contact channels. We may need to verify your identity before fulfilling certain requests, to help protect your data and the rights of others.
Right to Lodge a Complaint
If you are concerned about how Storage Harold Park is handling your personal data, you are encouraged to contact us in the first instance so that we can try to resolve your concerns directly. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Scope and Changes to This Policy
This Privacy Policy applies to all Storage Harold Park customers and prospective customers located in our service area. By engaging with Storage Harold Park, you acknowledge that you have been informed of the ways in which we process your personal data as described in this policy.
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or regulatory guidance. Any updated version will take effect as soon as it is made available. You should review this Privacy Policy periodically to stay informed about how we handle personal data.
