Storage Harold Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Harold Park provides storage, related handling, and associated removal services. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company who requests or uses our services.
We, us, our means Storage Harold Park, acting as a storage provider and, where applicable, a removal and handling provider within our service area.
Services means any storage, removal, transport, loading, unloading, packing, handling, or related services we agree to provide.
Storage Facility means any premises used by us to store goods on behalf of the Client.
Goods means the items that you ask us to store, handle, or transport.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
We provide storage services and, where requested, associated removal, transport and handling services. The specific services to be provided will be set out in your quotation and booking confirmation. We may refuse to store or handle any goods at our discretion where those goods are prohibited under these Terms and Conditions or under any applicable law or regulation.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until we issue a booking confirmation. A booking may be requested verbally or in writing, but will only become binding once we have confirmed the details.
3.2 When you make a booking, you must provide accurate and complete information about the goods, collection and delivery addresses, access conditions, dates and times, and any special requirements. You are responsible for ensuring that all information supplied is correct.
3.3 We reserve the right to amend or withdraw a quotation where the information provided by you is incomplete, inaccurate or has changed. Additional charges may apply where the actual work required differs from that described at the quotation stage.
3.4 For storage services, the start date, unit size or allocated space, and initial term will be confirmed at the time of booking. The storage term may be extended by agreement and in accordance with these Terms and Conditions.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are based on our assessment of the volume of goods, access at the collection and delivery addresses, distance travelled, labour required, and any additional services requested. Quotations will specify whether they are for storage only, removals only, or a combined service.
4.2 Quotations are usually valid for a limited period as stated in the quotation. We may adjust our prices for future bookings or extended storage periods to reflect changes in our costs, including but not limited to premises, labour, fuel, and regulatory charges.
4.3 Additional charges may apply where:
a. Access is more difficult than advised or requires unusual manoeuvring or use of additional equipment.
b. There are delays outside our control, such as waiting time at collection or delivery addresses.
c. The volume or nature of the goods is greater or more complex than originally declared.
d. You request additional services such as packing, unpacking, or extended storage.
5. Payments
5.1 Unless otherwise agreed in writing, payment for removal and handling services is due in advance of the service date. For storage services, payment is due in advance for each storage period, typically monthly or as stated in your booking confirmation.
5.2 We may require a deposit at the time of booking. Any deposit paid is non-refundable unless cancellation rights apply as set out in these Terms and Conditions or we cancel the booking without fault on your part.
5.3 If payment is not received by the due date, we may:
a. Refuse to commence or continue services.
b. Apply late payment charges or interest at the statutory rate permitted under UK law.
c. Exercise a lien over the goods, retaining possession until all outstanding sums are paid in full.
5.4 Where a lien is exercised, you will be responsible for all reasonable costs incurred by us in enforcing our rights, including further storage charges, administrative costs and, if necessary, costs of sale or disposal as permitted by law.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by giving us notice in writing. The level of any cancellation or amendment charge will depend on the amount of notice provided and the type of services booked.
6.2 For removal and handling services, we may apply the following charges unless otherwise stated in your booking confirmation:
a. More than 10 working days before the service date: no cancellation fee, but any non-refundable deposits or third-party costs may be retained.
b. Between 5 and 10 working days before the service date: up to 50 percent of the quoted service charge.
c. Less than 5 working days before the service date: up to 100 percent of the quoted service charge.
6.3 For storage services, if you cancel before the start date, we may retain part or all of any initial payment or deposit where we have incurred costs or reserved space for you. Where you wish to terminate ongoing storage, you must give the notice period stated in your storage agreement, failing which further charges may apply.
6.4 We may cancel or amend a booking if events outside our reasonable control prevent us from carrying out the services as agreed. In such cases, we will notify you as soon as reasonably practicable and, where possible, offer an alternative date or a partial refund for services not provided.
7. Client Responsibilities
7.1 You are responsible for:
a. Ensuring that you are legally entitled to store, move, or dispose of the goods.
b. Adequately packing and protecting your goods, unless you have requested and we have agreed to provide packing services.
c. Providing safe and suitable access at collection and delivery addresses, including any necessary permissions, parking arrangements, and access codes or keys.
d. Complying with all relevant legislation, including waste regulations, health and safety requirements, and restrictions on prohibited items.
7.2 You must not store or request us to handle any goods that are hazardous, illegal, explosive, toxic, environmentally harmful, perishable, or otherwise unsuitable for storage or transport. This includes but is not limited to:
a. Gas bottles, fireworks, firearms, ammunition, or weapons.
b. Chemicals, solvents, paints, or asbestos-containing materials.
c. Live animals, plants, or perishable foodstuffs.
d. Cash, securities, jewellery, or items of high individual value unless we have specifically agreed in writing.
8. Waste Regulations and Disposal
8.1 We operate in compliance with relevant UK waste regulations and environmental legislation. We are not a general waste disposal service and will only remove or dispose of items where this is expressly agreed as part of our services.
8.2 You are responsible for ensuring that any items you ask us to dispose of are suitable for lawful disposal and are not hazardous or restricted waste. If specialist disposal is required by law, you must inform us in advance and may be responsible for any additional costs.
8.3 If we discover that goods stored or presented for removal include prohibited or hazardous materials, we may:
a. Refuse to handle or store those items.
b. Require you to remove them immediately.
c. Arrange for safe disposal in accordance with applicable regulations and charge you for all related costs and any necessary cleaning or decontamination.
8.4 Where goods are abandoned, uncollected after the end of the storage term, or subject to our lien for unpaid charges, we may, after giving reasonable notice where required by law, sell or dispose of the goods. Any sale proceeds may be used to offset the sums due, with any surplus to be held for you where required.
9. Access to Stored Goods
9.1 Access to the Storage Facility and to your stored goods is subject to our operating hours, security procedures, and any access conditions stated in your storage agreement.
9.2 We may request proof of identity or other information before allowing access to ensure the security of the facility and the goods stored within it.
9.3 We may temporarily restrict access to the Storage Facility for operational, safety, or maintenance reasons. Where possible, we will give prior notice of any planned restrictions.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this clause.
10.2 We are not liable for loss or damage arising from:
a. Your failure to adequately pack, protect, or label goods unless we have provided packing services.
b. Inherent defects in the goods including wear and tear, deterioration, or fragility.
c. Vermin, insects, or atmospheric or climatic conditions, unless due to our failure to exercise reasonable care.
d. Acts or omissions of third parties, such as landlords, local authorities, or utility providers.
e. Events outside our reasonable control, including but not limited to extreme weather, fire, flood, or industrial action.
10.3 Our total liability for loss of or damage to goods arising from our negligence or breach of contract is limited to a reasonable value per item or per consignment, as stated in your quotation or storage agreement, unless you have declared a higher value and we have agreed in writing to accept an increased level of liability, which may be subject to additional charges or insurance requirements.
10.4 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
11. Insurance
11.1 You are responsible for ensuring that your goods are adequately insured while in transit and in storage. We recommend that you arrange your own insurance cover unless we have specifically agreed to provide or arrange insurance on your behalf.
11.2 Where we offer to arrange insurance, this will be subject to separate terms and may involve an additional charge. Any insurance provided will be between you and the insurer and will be subject to the insurer's policy conditions.
12. Complaints and Claims
12.1 If you wish to make a complaint or claim for loss or damage, you must notify us in writing as soon as reasonably practicable and in any event within the time limits stated in your quotation or storage agreement.
12.2 You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the goods and investigate the circumstances. Failure to notify us within the specified time may affect our ability to investigate and may limit or exclude any liability we may have.
13. Data Protection
13.1 We will process personal data in accordance with applicable data protection legislation. Personal information provided by you will be used to manage your booking, provide services, take payments, and comply with our legal obligations.
13.2 We may share your information with trusted third parties where necessary for the provision of services, compliance with law, or protection of our legitimate interests, such as security, fraud prevention, or debt recovery.
14. Termination
14.1 We may terminate the Contract or suspend services immediately if:
a. You fail to pay any sum due and do not remedy that failure within a reasonable period after being notified.
b. You commit a serious or repeated breach of these Terms and Conditions.
c. We reasonably believe that continuing to provide services would involve a risk to health, safety, property, or legal compliance.
14.2 On termination, all sums owing become immediately due and payable. You must remove your goods from the Storage Facility as instructed, subject to any lien we are entitled to exercise. If you do not remove your goods within a reasonable period, we may proceed to sell or dispose of them in accordance with these Terms and Conditions and applicable law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.
16.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract, unless we agree otherwise in writing.
